1. Overview
At Costumiere BD, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a refund or exchange under the conditions outlined below.
2. Eligibility for Refund or Exchange
To be eligible for a refund or exchange, your item must:
- Be unused, unworn, and in the same condition that you received it.
- Be in its original packaging with all tags attached.
- Be reported to us within 3 days of receiving your order.
3. Non-Refundable Items
The following items are not eligible for refund or exchange:
- Custom-made, pre-ordered, or personalized items.
- Items purchased during clearance or final sale.
- Items that have been washed, worn, altered, or damaged after delivery.
- Items without original tags or packaging.
4. How to Request a Refund or Exchange
To request a refund or exchange, please:
- Contact us via WhatsApp at +88 01317-466719.
- Provide your order number, a description of the issue, and clear photos of the item.
- Our team will review your request and respond within 2–3 business days.
5. Refund Process
Once your return is approved and the item is received and inspected, we will notify you of the outcome. If approved:
- Refunds will be processed via bKash / Nagad / bank transfer (whichever applies).
- Refunds will be issued within 7–10 business days of approval.
- Delivery charges are non-refundable unless the return is due to our error.
6. Exchange Policy
If you wish to exchange an item for a different size or color, please note:
- Exchanges are subject to stock availability.
- Any price difference must be paid by the customer.
- Customers are responsible for return delivery charges unless the item was defective or incorrect.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos and your order details. We will arrange a replacement or full refund at no extra cost to you.
8. Order Cancellation
- Orders may be cancelled before dispatch for a full refund.
- Pre-orders may be cancelled within 24 hours of payment; after this period, the pre-order payment may be non-refundable.
9. Late or Missing Refunds
If you have not received your refund within the stated timeframe, please:
- Check your bank or mobile wallet account again.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, contact us at +88 01317-466719.
10. Contact Us
For any questions regarding our Refund & Return Policy, please reach out to us:
- WhatsApp: +88 01317-466719
- Website: https://www.costumierebd.com